Placing your order

Shop our large range of Market products online and add your products to your shopping cart for delivery. Our traders will receive a notification of your order and pack it ready for your chosen delivery day.

Yes. We have a minimum order value of $50, excluding delivery fee (delivery fee is $10).

The order cut-off time is your last opportunity to submit, change or cancel your order without incurring a cancellation fee.  Order before 11pm on Monday, Wednesday and Thursday for next trade day delivery. You will not be able to change your order or chosen delivery date after that time.

Any orders cancelled after the set cut-off time may incur a $20 cancellation fee.

We are thrilled to have over 40 traders offering their products online. However, some traders have not joined our home delivery service yet.  We recommend contacting your favourite trader directly for any enquires here. You can also find them at their stall during Market trading hours Tuesday to Saturday.

Delivery

At this stage, we deliver within a 10kms radius of CBD. Please check our map to check if we deliver to your area.

As our home delivery service grows in, we hope to expand our delivery range to the greater Adelaide Metropolitan area.

So, if you are not in our delivery area yet, thank you for your patience and please keep checking in!

Every Tuesday, Thursday and Friday. Order are delivered to your door between 1.30pm and 6.30pm.

Yes you can, as long as you schedule it for one of our delivery days; Tuesday, Thursday or Friday.

For next trade day delivery, remember to place your order the day before, prior to 11pm.
If you are not able to select your preferred time, it is likely that we are fully booked for that date and recommend booking our next available delivery date.

If you are planning to order your Market goodies in advance, good on you!
You can order up to 10 days in advance to ensure you get your shopping exactly when you want it! Simply select your desired delivery at check out. 

Yes.  There is a $10 flat delivery fee for every order.

No. We will leave your order unattended at your address if no one is at home at the time of delivery. To help, please make sure our delivery driver can easily access your nominated safe place to leave your goods when we arrive by leaving a note at checkout. Any unsecured dogs, additional locked gates or doors that limit access, or unclear signage can make it hard for us to safely leave your order.

If you do not want your order to be left unattended, please let us know when you check out. In this case, we will not deliver the order if no one is home and will call you to arrange another delivery time (additional delivery fees apply, check our Terms of Service).

Important

Our delivery vans are refrigerated, so your produce will be kept fresh during transit. However, any chilled or frozen items are left in cardboard box (non-insulated) packaging and may spoil if left unattended for a long time.

We advise that you follow Australian Government guidelines with your groceries. Refrigerated items left out for:

• less than 2 hours can be used or put back in the refrigerator to use later.

• 2-4 hours can still be used but shouldn’t be put back in the fridge for use later.

• Refrigerated items left out for more than 4 hours are at risk of contamination and should be discarded.

For more information, please visit the Food Standards Australia Website. 

Please note if you are not home to receive your order, the Adelaide Central Market and Traders will not be liable for replacing spoilt or stolen products.

Yes, if this address falls within our selected delivery area and somebody is there to receive it.

We are currently looking into this functionality, but in the meantime, you will receive an email notification once your order is on its way to your door.

Yes, the Market is committed to reducing waste and sustainable practices. If your box is flat packed, you can recycle at home in your Council recycling bin or even use for composting (torn in pieces). Alternatively,  you can leave your clean, flat packed  box available at your front door for collection by our driver to collect during your next delivery.

Products

Yes, but you must be present to accept the delivery if it contains a Liquor product or ensure that the person receiving any liquor is over the age of 18 years. Please note photographic identification must be provided on delivery.

We recommend contacting the trader you purchase the product from directly. You can find their contact details on our Traders page here.

If you have any specific requirements for any particular products, please contact the trader directly to arrange a specific cut or variation for your delivery order.

If you have shopped with a trader online and would like additional products that aren’t currently on their page, we recommend contacting them directly to let them know here.

Refunds, Returns & Missing Items

We are committed to delivering excellent products and a positive customer experience. 

If you have been delivered a product that is not to standard, please contact the trader you purchased it from to discuss replacement options as soon as possible and within 2 days after delivery. Find their contact details here.  

Note that products that are sent back to us without first requesting a return will not be accepted. 

The trader may request to have the product assessed for acceptable quality prior to providing you with a suitable remedy. If your return is accepted, the trader will provide you with instructions on how the return will take place. Depending on the situation, you may:

• Return the product to the Adelaide Central Market trader you have purchased it from; or

• Contact our Customer Service team by telephone on 8203 7494 to make arrangements to return that product. In this instance, you may return the Product to us at the time we deliver your next Order. Upon confirmation from the driver that the goods have been received, we will refund on your original payment method, with the funds being available within 3-5 business days.

For more information, please view our refund policy.

Firstly, double check that the products missing are listed on your checkout summary order. If they are, and it seems as though they have been missed in the delivery, please contact the trader directly for them to arrange delivery of that product.  Alternatively, if you do not hear back from the trader, please contact the Market office via shop@adelaidecentralmarket.com or 8203 7494.

We will take steps to verify and confirm any such missing products. Once we are reasonably satisfied that the item was not delivered to you, we will provide you with a credit to your original payment method, within 3-5 business days for the missing products.

Payment

We accept all major credit cards via Shopify payments. At this stage you are not able to pay with an Adelaide Central Market Gift Voucher.

A card payment surcharge is an extra fee charged by a merchant when a customer is paying with credit card, charge card or debit card, to recover the cost of accepting payment by card. When shopping on our Online shop, this fee is capped at 1.8% of your total shop, no matter what type of card you use. We value transparency so we have highlighted this fee before your total cart.

Customer support